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Support/FAQs
How do I find my
serial number?
All serial numbers are posted on the
outside packaging of every shipment. We also have a website
where you can retrieve all this information and more about
your order. Please click
here to review your order status.
My program says
it is expired, but it has been less than a year since I ordered
it.
If your program says that it has expired, and it has been less than
a year since you ordered it, you probably need to download the
latest Version 5 update. You can download the update at the
following link: V5 UPDATE.
My product has not
yet arrived:
We work with the postal service and UPS to ensure that all orders
are packaged and shipped within 2-business days. If you have
not received your product within 14-days of shipment, please
send us an email, or call our customer support line. If you
would like to know when your order was shipped, please visit
the following link: Order
Status.
How do I re-license
my program for an additional year?
If you requested your program more than one (1) year ago and it has
expired, please feel free to renew your license at the following
link: License
Renewal.
My DVD disc doesn’t
seem to be working with my computer.
First, ensure that your PC has a DVD-ROM drive to read this type of
media. A common problem is confusing CD and DVD drives. DVD
drives will run both CD’s and DVD’s but CD drives
only work with CDs. So verify you have a DVD ROM drive first.
A good test would be to place a DVD movie in that same drive,
and see if it plays. If you have confirmed that the drive is
a DVD-ROM and the disc still isn’t working, please call
our customer support line for further assistance.
When will a MAC
version be available?
We are working to release a MAC and web version sometime in 2008.
The web version will be accessible by any platform, as long
as you have an Internet connection and browser.
What are your hours?
8:30 a.m. – 7:30 p.m. Eastern Standard Time, Monday - Friday
Do you still
need help?
Send us a letter:
535 Colonial Park Drive, Building A
Roswell, GA 30075
Send us an e-mail:
support@eknowledge.com
Give us a call:
Phone: (951) 256-4076
Fax: (775) 416-8295 |
