eKnowledge, Inc. offers a 14-Day Satisfaction Guarantee on all
eKnowledge Software. We strive to deliver what we have promised
and what our customers expect.
If you find that our software is not a great value within 14-Days
of shipment, you may request a refund for ANY reason or no reason.
All refunds are subject to a modest tracking and handling charge
of $5.00 allowing you to purchase with confidence.
Due to the Strategic nature of our software services, we cannot
refund money after 14-Days of product shipment for any reason.
All products are shipped within 2-3 business days of payment
receipt and are warranted to arrive in good working condition.
If your order does not arrive within 10-Days of shipment or
does not function as expected, please contact our office immediately.
If we do not hear from you within 30-Days of shipment, we will
assume that you have received a functional product.
If your program does not arrive or you believe it is not functioning
properly, you must contact us within 30 days of the shipment
date. All requests for replacement products made after the 30
day period has expired will be subject to the return shipping/handling
Internal Price Match Guarantee
eKnowledge offers an Internal Price Match Guarantee on all eKnowledge software. If a customer buys a program from eKnowledge and within 14 days of that purchase we offer the same program for less, we will match the better offer.